Privacy Policy

Last Updated: Jun 1, 2025

LedgerDo LLC, an Iowa limited liability company

Effective Date: June 25, 2026

LedgerDo LLC (“LedgerDo”, “we”, “our”, or “us”) provides a cloud-based shop management platform for automotive repair businesses.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ledgerdo.com or use our services.

1. Information We Collect

A. Information Provided by Account Holders (Shops)

When a business creates an account, we collect:

  • Business name
  • Account owner name
  • Email address
  • Phone number
  • Billing details
  • Payment method (processed via Stripe)

B. Information Processed on Behalf of Shops

LedgerDo processes data entered by our customers, including:

  • Customer names
  • Email addresses
  • Phone numbers
  • Mailing addresses
  • Vehicle information
  • Service records
  • Invoice details
  • Internal employee accounts

This information is processed strictly on behalf of our customers under our Data Processing Addendum.

C. Messaging Information

When SMS/MMS or related messaging features are used, LedgerDo may process:

  • Phone numbers
  • SMS consent status, timestamp, source, and related notes
  • Opt-out and help-request status
  • Message content and message metadata
  • Sender, recipient, routing, and delivery information
  • Provider message identifiers, delivery status, errors, and timestamps

Customer messaging data may be visible to the business account associated with that customer.

D. Automatically Collected Information

When visiting our website:

  • IP address
  • Browser type
  • Device type
  • Basic usage analytics
  • Security logs

2. How We Use Information

We use information to:

  • Provide and maintain the service
  • Process payments
  • Provide customer support
  • Send, receive, route, deliver, and log service-related messages
  • Maintain consent and opt-out records
  • Troubleshoot delivery issues and prevent messaging abuse
  • Improve system performance
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

We do not sell personal information, including customer phone numbers or SMS consent data. SMS consent is not shared with third parties for their independent marketing.

3. Legal Basis for Processing (If Applicable)

If subject to GDPR or similar laws, we process personal data based on:

  • Contractual necessity
  • Legitimate interests
  • Legal obligations
  • Consent (where required)

4. Sharing of Information

We may share information with:

  • Stripe (payment processing)
  • Twilio and other communications providers, as needed to send, receive, route, deliver, log, support, or secure messages
  • Square and other payment providers where enabled
  • QuickBooks and other business integrations where enabled
  • Cloud hosting providers
  • Email delivery providers
  • Cloudflare (security and CDN)
  • Search infrastructure (Meilisearch)

We require service providers to maintain appropriate safeguards.

Phone numbers and messaging information are shared only as needed to provide, operate, support, or secure the relevant service. They are not provided to third parties for those third parties’ independent marketing.

5. Data Security

We implement reasonable safeguards including:

  • HTTPS encryption
  • Access controls
  • Tenant data isolation
  • Firewall protections
  • Regular software updates
  • Secure backup procedures

No system can guarantee absolute security.

6. Data Retention

We retain information:

  • For as long as an account remains active
  • As necessary to comply with legal obligations
  • For backup and security purposes
  • As needed for messaging operations, support, abuse prevention, compliance evidence, and audit or debugging

Messaging logs and consent or opt-out records may be retained after an individual message is delivered when needed for these purposes.

Upon termination, customers may export their data before deletion.

7. SMS Choices and Communications

Recipients may reply STOP to opt out of SMS/MMS messages and HELP for help. Message frequency varies, and message and data rates may apply.

Opting out of SMS does not necessarily stop non-SMS communications. Customers may still receive email, portal messages, invoices, or legally or operationally necessary communications where appropriate.

More information is available on our SMS Consent and Messaging page and in our Terms of Service.

8. Data Subject Rights

Depending on jurisdiction, individuals may have rights to:

  • Access personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Data portability

Requests should be directed to the shop that collected the data. If submitted directly to LedgerDo, we will notify the appropriate account holder.

9. International Transfers

LedgerDo operates in the United States. Data may be processed in U.S.-based infrastructure.

10. Children’s Privacy

LedgerDo is not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website.

12. Contact Information

LedgerDo LLC
6701 CORPORATE DR
STE N
JOHNSTON, IA, 50131, USA
Email: [email protected]